Undoubtedly, PTCL is a great telecommunication service provider, but nothing in the world is perfect. Many people face different problems regarding their broadband and landline connection. Therefore, PTCL has taken a meaningful step to facilitate optimum customer care and satisfaction as a PTCL bill complaint registration service.
Learn how to register your PTCL bill complaints and enjoy hassle-free broadband and landline services. Unfortunately, most subscribers are unaware of the premium facility, while many of them found it troublesome. That’s why we have listed an exhaustive guide on PTCL bill complaint registration; go through it and get the fastest solution to your problems in no time.
PTCL never compromises with the quality of services, while customer satisfaction is a priority. To prove this, the company offers various modes to solve your queries. Select the most favorable one and eliminate all the issues. Before that, check out some information about PTCL.
The largest open information and telecommunication company in Pakistan has been connecting the nation since 1947. With a humble start from the telephone and telegraph department, PTCL has now evolved with the latest digital and internet services. High-speed broadband internet, Smart Tv services, Charji wireless internet, OTT applications, and many more services are meeting people’s connectivity needs all over the country.
From Khyber to Karachi, PTCL has spread roots all over the country. It is now the communication backbone for the region. The company aims to build a prosperous and digitally connected Pakistan. And somehow, they have achieved it.
PTCL BILL COMPLAINT
Did your telephone line go down, or facing issues with the internet speed? No problem at all, Feel free to connect with the PTCL bill complaint service and resolve your queries at the earliest.
REGISTER YOUR PTCL COMPLAINT THROUGH WEBSITE
PTCL always cares about its subscribers. That’s why the company is offering the easiest and fastest online method to satisfy their consumers. Simply land on the PTCL website portal and enroll your complaint in a few minutes. Follow these simple step-wise instructions for a trouble-free complaint registration experience.
Go to the PTCL Complaint Registration Page.
Select the product with which you are facing issues. The product list will show you six options; click on the desired service to complain.
Proceeding further, there is a Complaint Type field. Here you can select the exact problem.
Enter your city’s code in the next field.
Write down your PTCL number.
The last field requires your working email address. The support assistant will send the details of this PTCL bill complaint to your email address.
Enter the Captcha code, and you’re done. Don’t forget to save the complaint number as you can check your complaint status with it.
CHECK YOUR COMPLAINT STATUS
Besides recording your problem, the PTCL official website also provides a facility to check your complaint status. Go to the PTCL complaint status page and follow these guidelines.
In the product field, select the option which you have formerly registered the complaint.
Enter your phone number along with city code
You have received a complaint number when you made a complaint. Provide it in the last field.
PTCL COMPLAINT NUMBER
Dial 1218 by your landline or mobile number to approach the PTCL helpline. PTCL support agents will listen to your problems and make an effort to resolve them. But you will have to wait for around 10 minutes as there is a queue of callers waiting for their turn.
PTCL LIVE CHAT WITH OFFICIAL WEBSITE
Here comes the best way to contact PTCL customer support; the PTCL Live chat facility. You can communicate with the live support agents to resolve your issues. More than that, you can even lodge your complaints there. The PTCL agents are available from 9 AM to 9 PM from Monday to Saturday.
Go to the PTCL official website and open the live chat option. You will see a pop-up window; enter your name, phone number, email, and issue. The live support agent will discuss your problem and will provide instant help. You can rate the overall experience at the end.
people often ask us how to check my PTCL bill or how can I get my PTCL bill online? Well, it’s very simple. You can get your bill by surfing on the company’s official website. Provide some basic details like your landline number and customer id and get the PTCL bill in real-time.
FACEBOOK LIVE CHAT
Facebook users can avail the Facebook live chat option to fix their PTCL issues. Go to the official Facebook fan page and tell your problem. The service is not instant but quite faster. It is available 24/7, from Monday to Saturday.
PTCL BILL COMPLAINT VIA SMS
What can be easier and faster than SMS? Thus, PTCL has come up with a better registration channel to save your time and efforts. The new service enables the subscribers to register their PTCL bill complaints through SMS.
Follow these simple steps and make a successful SMS complaint to PTCL.
Go to the write message option on your mobile and type CMP.
Type your area code along with the landline number
Type product code. Write LL for landline and BB for broadband.
Send the message to 05 1218 1218
The service center will send you a complaint registration number; note that.
- CMP 042 3586 XXXX BB
Type Help and send SMS to 05 1218 1218.
PTCL COMPLAINTS VIA EMAIL
You can also write an email to the PTCL bill complaint email address to nail your difficulties. For PTCL e bill registration, visit the companies official website and provide some basic data.
Do you wish to know how much tax is on the PTCL bill? For PSTN subscribers, the applicable tax is 10%. In contrast, it is 12.5% on the internet bill.
Congratulations! Now you have learned every aspect of PTCL bill complaint registration. Avail it yourself and share with others to enjoy great landline and broadband services. You can check PTCL bill online, pay the bill online, and avail yourself of different internet PTCL packages.