K-Electric, owned by Shanghai Electric Power, supplies electricity in Karachi through thermal plants and plans for renewable energy. They enhance service with online tools, call centers, and community projects, overseen by the Pakistan Electric Power Regulatory Authority.

Image Source K-Electric


To find the reference number on your K-Electric bill, you can follow these steps:

  1. Look for the Bill Header: The reference number is typically located at the top of your K-Electric bill, often in the bill header section. It’s usually prominently displayed.
  2. Check the Payment Slip: In many K-Electric bills, the reference number is also included on the payment slip that you detach to make a payment. Look for the reference number on this section.
  3. Examine the Bill Details: If you can’t find the reference number in the bill header or payment slip, check the detailed bill information section. It may be listed along with other account details.
  4. Contact Customer Service: If you’ve searched your bill and still can’t locate the reference number, consider contacting K-Electric’s customer service. They can provide you with the necessary information.

Please remember that the reference number is a vital piece of information, and it’s essential to have it when making payments or accessing your bill online.


K-Electric provides diverse payment methods for customer convenience. Online payments via their website and mobile app are popular, along with bank channels, ATMs, and branches. Mobile financial services like Easy Paisa and JazzCash offer additional options. Retail outlets and SMS payments provide in-person and text-based choices, while auto-debit arrangements ensure timely payments. Call centers may facilitate payments, and collaborations with platforms like Easypay expand online avenues. For precise details, refer to K-Electric’s official sources.


To obtain a new electrical connection from K-Electric, the power utility company serving Karachi, Pakistan, you typically need to follow these steps:

  1. Visit K-Electric’s Website: Start by visiting K-Electric’s official website ( They often provide information and guidelines for new connections online.
  2. Application Form: Look for the new connection application form on their website. Download and fill out the form. Make sure to provide accurate and complete information.
  3. Required Documents: Collect all the necessary documents. Typically, you’ll need the following:
  • Copy of your Computerized National Identity Card (CNIC).
  • Proof of ownership or rent agreement for the property where the connection is required.
  • Load details (information about your electricity requirements).
  • Any other documents specified by K-Electric.
  1. Fee and Charges: Check the website for the current connection charges and fees. Pay the required fees at the designated bank or payment centers.
  2. Submission: Submit your filled application form along with the required documents and payment receipt to the nearest K-Electric Customer Care Center or office. You may also be able to submit these documents online through their website, so check for online submission options.
  3. Inspection: K-Electric will conduct a site inspection to assess the feasibility and safety of providing the connection. This step may take some time, and you may need to cooperate with K-Electric’s staff during this process.
  4. Approval and Connection: Once the application is approved and the inspection is successful, K-Electric will install the required equipment and provide the new electrical connection to your property.
  5. Meter Installation: After the connection is established, K-Electric will install an electricity meter at your premises.
  6. Billing and Payments: You will receive monthly bills based on your electricity usage. Ensure that you pay your bills on time to maintain a good payment history.

Please note that the process and requirements may change over time, so it’s essential to check the most up-to-date information on K-Electric’s official website or by contacting their customer service directly for the latest procedures and charges. Additionally, you may want to consult with a local K-Electric representative or visit their office for personalized assistance.


A “Load Assessment” in the context of K-Electric refers to the process of determining how much electrical power, or load, is required for a specific location, such as a residential or commercial property. The purpose of a load assessment is to ensure that the electrical infrastructure can support the expected power demand and to determine the appropriate metering and connection arrangements. Here’s what you need to know about load assessment in K-Electric:

1. Purpose of Load Assessment:

  • A load assessment helps K-Electric determine the electrical capacity needed for a specific location to meet the electricity demand safely and reliably.

2. Requesting a Load Assessment:

  • To initiate a load assessment, you need to contact K-Electric and request the assessment for your premises. You can do this by visiting their website, calling their customer service, or visiting their offices.

3. Documentation:

  • You may need to provide documentation such as a copy of your ID, proof of property ownership or rental agreement, and other documents as specified by K-Electric.

4. Site Inspection:

  • K-Electric will send a representative to your location for a site inspection. During this visit, they will assess your electrical requirements based on the type and number of appliances and equipment you have, as well as your usage patterns.

5. Load Assessment Report:

  • Following the site inspection, K-Electric will provide you with a load assessment report. This report outlines the estimated electrical load requirements for your premises. It will specify the maximum power your location needs.

6. Application and Installation:

  • If you are satisfied with the load assessment and want to proceed with a new connection or upgrade, you can use the load assessment report to complete the application process for the connection. Once your application is approved and necessary fees are paid, K-Electric will install the required infrastructure, such as meters and transformers, to meet your load requirements.

7. Billing and Usage:

  • After installation, you will receive regular electricity bills based on your load assessment. It’s essential to pay these bills promptly to ensure continued service.

Please keep in mind that the specific procedures and requirements for load assessments may vary depending on your location, type of premises (residential, commercial, industrial), and any changes in K-Electric’s policies or regulations. For the most accurate and current information, it’s advisable to contact K-Electric directly or visit their official website.


The helpline number for K-Electric, which serves Karachi, Pakistan, was 118. This number was used for general inquiries, reporting power outages, and other customer service-related matters.

Registered Office: Location: KE House, 39-B, Sunset Boulevard, Phase-II, Defence Housing Authority, Karachi.

Contact Numbers:

  • General Inquiries: +92-21-3263 7133
  • Customer Service: +92-21-3870 9132

For customer complaints and queries, you can reach us at 118 or 99000.

Email Addresses:

Investor Contacts: For investment-related inquiries, kindly reach out to Rizwan Pesnani at

Career: If you are interested in a career with K-Electric, submit your CV to

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