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Contact us
Found a bug? A bill check returning the wrong result? Want to suggest a provider we are missing? We read every message and act on reports quickly.
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What to contact us about
Bug reports
Bill checker not loading, an error message, or something broken on the page — please tell us so we can fix it.
Wrong bill data
If the bill amount or details shown here differ from the official portal, let us know with your provider and reference number.
Missing provider
Know of a utility provider not yet listed? Send the provider name and their official bill portal link.
General feedback
Ideas, complaints about the site experience, or anything else about BillsOnline.pk — we welcome it.
Send us a message
Email us directly. Include as much detail as you can — your provider, the error you saw, and the page URL.
Email uscontact@billsonline.pk
We aim to reply within 2–3 working days.
Get in touch
What not to contact us about
We are an independent information platform, not a utility company. We cannot help with:
- Billing disputes
- If your bill amount is wrong, contact your electricity distribution company, gas company, or water authority directly.
- Payment issues
- For failed payments or payment not reflected in your bill, contact your bank or the official payment channel of your provider.
- New connections
- Application status and new connection requests are handled by the provider. Use our Track Application page for guidance.
- Account or meter problems
- Meter faults, theft complaints, and load-shedding schedules are handled by your DISCO or gas company.