Electricity New Connection
Get a New Electricity Connection in Pakistan
Pakistan's central ENC portal lets you apply online, upload documents, and track your application — without visiting any DISCO office.
- All 11 government DISCOs on one portal
- No office visit needed for the initial application
- Real-time status tracking with your application number
Quick facts
- Official portal
- enc.com.pk
- Who can apply?
- Any Pakistani citizen or business
- DISCOs covered
- LESCO, MEPCO, FESCO, IESCO, GEPCO, PESCO, HESCO, SEPCO, QESCO, TESCO, HAZECO
- Karachi
- K-Electric — separate portal
- Processing time
- 15–30 days
- NEPRA helpline
- 0800-63772
The Electricity New Connection (ENC) system is the Power Division's centralised portal for all domestic, commercial, industrial, and agricultural new connection requests across Pakistan. Launched to eliminate in-person queues, it lets any applicant submit documents digitally, receive a demand notice electronically, and track progress until the meter is energised.
How to apply
6 Steps to Your New Connection
From opening the portal to energisation — here is the complete process explained.
- 1
Open enc.com.pk & select your DISCO
Visit the official ENC portal, click Apply, then choose your distribution company (LESCO, MEPCO, FESCO, etc.) and your district.
- 2
Choose connection category & load
Select Domestic (A-1), Commercial (B), Industrial (C), or Agricultural. Enter the required load in kilowatts based on your planned appliances.
- 3
Fill premises details
Enter your full address, GPS location if prompted, and nearest reference electricity pole or transformer number. Accuracy speeds up the field survey.
- 4
Upload required documents
Scan and upload your CNIC copy plus your ownership or tenancy proof (title deed, allotment letter, or rental agreement). Files must be in PDF or JPG format.
- 5
DISCO field survey & demand notice
DISCO staff visit to verify the site, measure the distance from the nearest pole, and confirm your wiring test. On approval they issue a demand notice detailing all charges.
- 6
Pay demand notice & get meter installed
Pay the demand notice at any designated bank branch or via online banking. Upload the receipt on the portal. The DISCO then installs the meter and energises your connection.
Connection categories
Which Type Do You Need?
Choose the category that matches your premises and usage. The wrong category can result in application rejection.
Domestic
Residential homes, apartments, and hostels. Covers everyday household appliances, lighting, and fans.
- Load
- Up to 5 kW (single phase)
- Examples
- Home, flat, bungalow
Commercial
Shops, offices, hotels, schools, hospitals, and any premises used for business or services.
- Load
- 5 kW and above (3-phase for B-2/B-3)
- Examples
- Shop, office, restaurant
Industrial
Factories, manufacturing plants, and large industrial units. Includes time-of-use metering options.
- Load
- 25 kW and above (high tension available)
- Examples
- Factory, textile mill, cold storage
Agricultural
Tubewells and irrigation pumping sets used purely for agriculture. NEPRA-approved subsidised tariff applies.
- Load
- Based on pump horsepower
- Examples
- Tubewell, irrigation pump
Required documents
What to Upload
Prepare these documents as clear scanned copies before starting your application.
Required for everyone
- Copy of applicant's CNIC (Computerised National Identity Card)
- Completed application form (filled on the ENC portal)
- Site/premises address details
Ownership or tenancy proof (one of the following)
- Registered property title deed or Fard
- Allotment letter from a housing authority (DHA, LDA, etc.)
- Registry or sale deed
- Tenancy agreement signed by the landlord
- NOC from property owner if applying as tenant
Additional for commercial & industrial
- Business registration certificate (SECP or local authority)
- NTN (National Tax Number) certificate
- Factory licence or trade licence (if applicable)
- Load schedule / equipment list for industrial connections
Scan documents at 150 DPI or higher. Files must be under 2 MB each. Name them clearly (e.g. CNIC-Front.jpg) to avoid confusion during the DISCO review.
Charges & fees
What Does a New Connection Cost?
The DISCO issues a demand notice after the field survey. It itemises every charge — there is no fixed national figure because costs vary by location, load, and distance from the existing network.
Connection / service charges
NEPRA-approved flat fee for processing and paperwork. Varies by DISCO and connection category.
Security deposit
Refundable deposit held against future bill defaults. Calculated on your declared load. Returned when the connection is permanently surrendered.
Meter cost
Single-phase, three-phase, or smart meter as required. Billed at NEPRA-approved rates.
Service line extension (if needed)
If your premises are far from the nearest pole or transformer, the DISCO charges for the cable and installation of an additional pole. This is the largest variable cost.
Pay the demand notice only at your DISCO's designated bank branches or official online banking channels. Avoid paying any 'agent' fee outside the official demand notice.
Application status
Track Your ENC Application
After submitting, you receive a unique application/tracking number by SMS and on screen. Use it at any time to check your application stage.
Submitted
Application received and queued for DISCO review.
Under review
DISCO is checking your documents. They may request corrections.
Survey scheduled
Field team will visit within the DISCO's committed timeline.
Demand notice issued
Pay the demand notice to proceed to installation.
Payment received
DISCO has verified your payment. Installation queued.
Energised
Your meter has been installed and the connection is live.
If your application is stuck beyond 30 days, you can escalate to NEPRA's Consumer Services at 0800-63772 (toll-free).
Karachi residents: K-Electric is different
K-Electric operates independently and is not part of the ENC portal. Karachi residents must apply directly through K-Electric's own portal or customer service centres. Do not apply via enc.com.pk if your premises are in Karachi.
K-Electric new connection portalCommon questions
New Connection FAQs
What is the ENC portal?
ENC stands for Electricity New Connection. It is Pakistan's Power Division portal (enc.com.pk) where any applicant can submit a new electricity connection request to any of the 11 government DISCOs without visiting an office.
Do I need to visit the DISCO office to apply?
No. The ENC portal lets you submit the initial application, upload documents, and receive your demand notice entirely online. The only mandatory in-person step is the DISCO's field survey of your premises.
How long does a new connection take?
Processing normally takes 15 to 30 days from the date of document submission, depending on your DISCO, connection type, and whether a service line extension is needed. Applications with complete documents are processed faster.
What is a demand notice?
A demand notice is an official payment voucher issued by the DISCO after the field survey. It details all charges: connection fee, security deposit, meter cost, and service line extension (if any). You must pay it before the meter can be installed.
Can I apply for a new connection as a tenant?
Yes. Tenants can apply by providing a signed tenancy agreement and an NOC (No Objection Certificate) from the property owner as part of the ownership proof.
Is the security deposit refundable?
Yes. The security deposit is fully refundable when you permanently surrender the connection. The DISCO adjusts it against any outstanding dues and refunds the remainder.
What happens if my documents are rejected?
The DISCO will note the deficiency on your application status page and may send an SMS. Upload the corrected or missing documents through the same portal. There is no need to start a fresh application.
Can I track my application?
Yes. Use the tracking number sent by SMS after your application is submitted. Enter it at enc.com.pk/track to see your current application stage in real time.
Can Karachi residents apply through enc.com.pk?
No. K-Electric serves Karachi and is not part of the ENC portal. Karachi residents must apply through K-Electric's own portal at ke.com.pk.
What if my application stalls beyond 30 days?
NEPRA mandates specific processing timelines. If your DISCO exceeds the committed time, complain via NEPRA's toll-free helpline 0800-63772 or file a complaint at nepra.org.pk.