HESCO — Hyderabad Electric Supply Company
Track Your HESCO New Connection Application
HESCO serves southern Sindh — 12 districts from Hyderabad to Larkana. Track your ENC application on the central portal. Important: HESCO applications typically take up to 60 days, longer than most other DISCOs.
- Covers 12 southern Sindh districts across 4 circles
- Processing can take up to 60 days — plan accordingly
- Track on enc.com.pk or call 022-9260201
HESCO Processing Notice
HESCO takes longer than other DISCOs. Be patient and track your application on the ENC portal. Escalate only after 60 days.
Escalate: 051-9207200 (NEPRA)
Important — HESCO timeline
Why HESCO Takes Up to 60 Days
HESCO operates in one of Pakistan's most challenging infrastructure environments. Interior Sindh's flat terrain means service lines often need to be extended significant distances. Combination of high connection density, aging grid infrastructure, and logistical challenges in rural Sindh contribute to longer-than-average processing times. Knowing this upfront helps you plan better.
Infrastructure constraints
Aging distribution network in interior Sindh requires more survey and extension work.
Field survey delays
Remote areas may take longer to schedule and complete the mandatory field inspection.
What you can do
Submit complete documents upfront to avoid the Under Review stage being prolonged.
Escalation threshold
If your application exceeds 60 days with no energisation, escalate to NEPRA at 051-9207200.
Application stages
Your HESCO Application Stages
HESCO follows the standard 7-stage ENC process. Given infrastructure challenges in interior Sindh, each stage may take longer than the national average.
Submitted
Application received and queued for DISCO review.
→ Await SMS with your Tracking ID.
Under Review
DISCO is verifying your documents for completeness.
→ Check mobile for any correction requests.
Inspection Scheduled
Field team assigned to survey your premises.
→ Ensure premises access on the scheduled date.
Inspection Completed
Site verified, distances measured, wiring checked.
→ Await demand notice (2–5 working days).
Demand Notice Issued
Official payment voucher with all charges is ready.
→ Pay at designated bank and upload receipt on portal.
Payment Received
Payment verified. Meter installation being scheduled.
→ Ensure someone available at premises for installation.
Energised
Meter installed. Your connection is live.
→ Collect your consumer number from the DISCO.
Service area
HESCO Service Area
HESCO covers southern Sindh outside of Karachi (which is served by K-Electric) across 4 circles.
Karachi is served by K-Electric, not HESCO. Northern Sindh districts (Sukkur, Ghotki, Shikarpur) fall under SEPCO.
FAQs
HESCO Application Tracking FAQs
Why does HESCO take up to 60 days for a new connection?
HESCO operates in interior Sindh with aging distribution infrastructure. Service line extensions to remote areas, combined with a large geographic territory, contribute to longer processing times compared to other DISCOs.
How do I track my HESCO application?
Visit enc.com.pk, select HESCO, and enter your Tracking ID or CNIC. You can also check HESCO's own website at hesco.gov.pk/newconnection.asp.
HESCO's 60-day timeline has passed and I have no update. What do I do?
Escalate directly to NEPRA at 051-9207200 or file a consumer complaint at nepra.org.pk/consumers. Quote your Tracking ID and the date you submitted your application.
Does HESCO cover Karachi?
No. Karachi is exclusively served by K-Electric, which is not part of the ENC portal system.
What is HESCO's email for new connection queries?
HESCO's helpline email is helpline@hesco.gov.pk. For faster response, call 022-9260201 or the toll-free 0800-00118.
Can I submit additional documents for my HESCO application after submission?
Yes. If the ENC portal shows a document deficiency, you can upload corrected documents through the same portal without reapplying.